SA369 Income and Assets Form

Understanding the SA369 Income and Assets Form

There’s no sugar-coating it — the SA369 Income and Assets form can feel like a mountain of paperwork. But don’t worry — you’re definitely not alone.

This form is one of the most important parts of your claim if you’re applying for an income support payment like the Age Pension, Disability Support Pension, Carer Payment, or certain other payments where your eligibility depends on how much you earn or own.

On this page, we’re going to walk through exactly what the SA369 is, who needs it, why it matters, and how to complete it confidently — without losing your mind!

By the end, you’ll know what documents to gather, which sections to look out for, and how to avoid the common slip-ups that can slow your claim down.

Centrelink SA369 Form Download

The SA369 Form (Income and Assets) can be downloaded from:

    SA369 Form (Income and Assets) Download.

What is the SA369?

The SA369 is officially titled “Income and Assets”. It’s a standard Services Australia form that collects detailed information about what money you have coming in (income) and what you own (assets). This helps Centrelink decide:

• Whether you qualify for a payment at all (under the income and assets tests)
• How much you’ll get paid

Even if you’ve already filled in an application form like the SA002 (Age Pension) or the SA336 (Carer Payment), the SA369 goes deeper. It’s how Centrelink confirms you’re getting exactly the right payment, and that you won’t have any surprise debts later because something was missed.

Who Uses the SA369?

You’ll probably be asked to complete the SA369 if you’re applying for:

• The Age Pension
• Disability Support Pension
• Carer Payment
• Rent Assistance
• Certain health or low-income concessions

You might also need to update your SA369 if your financial situation changes significantly — for example, if you sell a property, close an investment account, or start a new job.

Why Does Centrelink Need So Much Detail?

It can feel like you’re handing over your life story, but there’s a good reason.

The government uses a set of income and asset limits to make sure payments go to people who genuinely need them.

If you’re below these limits, you may get the full payment; if you’re above, your payment might be reduced or you might not be eligible at all.

The SA369 is designed to pick up all the bits and pieces that can add up — bank accounts, term deposits, shares, rental income, businesses, and more. It also covers “deemed” income — more on that soon!

How to Get Ready

Before you even pick up a pen, do yourself a favour and gather everything first. It’ll save you loads of stress.

Documents You’ll Need:

• Recent bank account statements for every account you hold
• Credit union, building society, online savings — they all count!
• Statements for shares, managed funds, and other investments
• Superannuation details — especially if you’ve reached Age Pension age and started drawing down an income stream
• Property rates notices and market valuations for any real estate you own (other than your family home, which is usually exempt but must still be listed)
• Details of vehicles, boats, caravans, or valuable collectibles
• Proof of income from any jobs or self-employment (payslips, tax returns)
• Overseas pension or income statements if you receive money from another country

How Deeming Works

One area that confuses people is deeming. Basically, Services Australia assumes you earn a set rate of income from financial assets like savings, shares, and term deposits — whether you actually do or not. This is called “deemed income.”

For example, if you have $50,000 in the bank, Centrelink will apply the deeming rates to calculate your “income” from that money, even if the interest paid by your bank is lower.

They use the total value of your financial assets for this calculation, so it’s important to be accurate when you fill out your SA369. Deeming makes the system simpler overall — but if you don’t list everything properly, your payment amount could be wrong.

Common Questions

• Do I include my family home? Yes, you must list your principal place of residence — but good news: it’s usually exempt from the assets test. Still, Centrelink needs to know you live there and whether you earn any income from it (like rent from a granny flat arrangement).
• What about things I co-own with someone else? List only your share of the asset. For example, if you own a rental property 50/50 with a sibling, list half its value and half the rental income.
• What if I’m not sure what something is worth? Be as realistic as you can. For properties, a recent council rates notice or real estate appraisal is helpful. For vehicles, use the RedBook value or a similar online valuation guide.

What’s Actually on the SA369?

Let’s break down the key sections so they feel less intimidating.

• Your Personal Details: Start with the basics: name, Customer Reference Number (CRN), and whether you have a partner. If you do, your partner’s income and assets must be included too — even if they’re not claiming a payment. This is because Centrelink uses combined totals for couples.
• Bank Accounts: This covers every bank account you have — transaction, savings, term deposits — even those tiny old accounts you might have forgotten about. Write down the bank name, account number, account holder’s names, and the current balance.
• Shares and Investments: If you own shares directly or through a managed fund, you’ll list each investment, how many units or shares you hold, and their market value. Services Australia will usually apply “deeming rules” to these — meaning they assume you earn a certain percentage of income from your investments, whether you actually do or not.
• Superannuation: If you’re under Age Pension age, your super may not be counted in the assets test yet — but once you reach pension age and start drawing down, it’s included. You’ll note your fund balance, any income stream payments you’re receiving, and any lump sum withdrawals.
• Property: Do you own any other property besides your home? Maybe an investment unit, a holiday house, or farmland? You’ll need to list each property’s address, estimated market value, and any mortgage owing. Don’t forget vacant land — that counts too.
• Vehicles & Personal Assets: This covers cars, boats, caravans, motorbikes, or valuable antiques and collections. You don’t need to include household furniture and basic personal items — Centrelink uses a standard figure for that, so you don’t have to tally every spoon and lamp.
• Business or Self-Employment: If you run a business or are self-employed, the SA369 captures your business income and the value of business assets. This includes stock on hand, equipment, and vehicles used for business purposes.
• Income Details: Beyond your assets, you’ll list any income you earn — from work, rental properties, investments, super income streams, annuities, or overseas pensions. Be clear about the frequency (weekly, fortnightly, annually).
• Other Income: Do you get board or rent from an adult child living with you? Do you have royalties, trust distributions, or a one-off inheritance? Anything that puts money in your pocket should be listed.

How to Lodge the SA369

When you’ve completed the SA369, you can lodge it:

• Online — if you’re claiming online, you can upload the completed form and your supporting documents through myGov.
• In person — hand it in at your local Centrelink service centre. Staff can check it over and make sure you’ve included everything.
• By post — mail it to Services Australia. Always keep copies for your own records.

Make sure you include any extra evidence they’ve asked for — recent statements, rates notices, or any signed valuations. Missing documents are one of the biggest reasons claims get delayed.

What Happens Next?

Once you submit your SA369, Services Australia will review all your information and assess whether you’re eligible for the payment you’re applying for — and at what rate. They may contact you for clarification, so keep your phone handy and check your myGov inbox or mail.

If your situation changes in the future, you may need to update your SA369. For example, if you sell a property, receive an inheritance, or your investments change significantly, you’ll need to let Centrelink know. This helps keep your payments accurate and avoids overpayments you might have to repay later.

Tips for Success

• Be honest and thorough. Don’t guess or round figures too much — use actual statements where you can.
• Keep copies. If anything goes missing, you’ll have proof of what you submitted.
• Ask for help. If you get stuck, Services Australia staff, trusted family members, or an aged care financial adviser can help you work through tricky parts.

Where to Get More Help

If you’re unsure about any part of the SA369, here are some good places to turn:

• Services Australia Aged Care line — they can answer questions about the form.
• Trusted family, friends, or a nominated representative.
• Professional advisers — especially if you have complex investments or self-employment income.

Final Thoughts about the SA369 Form

No one ever says the SA369 is fun — but think of it this way: it’s an essential part of securing the income support you need, whether that’s the Age Pension, Carer Payment, or other help. Taking the time to complete it properly means you’ll avoid hiccups down the track, get paid the right amount, and have peace of mind knowing you’ve done your bit.

So take a real deep breath, make yourself a hot cuppa, and get your paperwork in order.

One step at a time — you’ve got this!